WE CONNECT
MANUFACTURERS
WITH PATIENTS
Alivia Hub, formerly known as Moxiemed LLC, is the only pharmaceutical hub in Puerto Rico where patient management, compliance, and adherence programs for specialty medications are implemented hand in hand with healthcare providers. Our services have added value provided by a unique perspective of the local healthcare industry, expertise in the management of specialty products, and a solid business intelligence aptitude, which helps us serve you better.
Our professionals are trained to help our clients provide support to their patients, focusing on all participants involved in the healthcare process.
Alivia Hub provides innovative, multi-channel tools that allow you to be a helpful entity during the therapeutic journey, transmit relevant information about chronic diseases, provide assistance before, during, and after starting therapy, thus creating a robust support network.
MAIN SERVICES
PATIENT REGISTRATION
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Service center in your language
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Patient profile documentation
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Provider Referrals
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Product Information
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Data gathering on adverse drug reactions
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Management
PATIENT INTEGRATION
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Enrollment in support programs (eg, free drug trial supplies, copay cards, welcome packets)
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Activation in support programs (e.g. cards, vouchers)
ACCESS TO THERAPIES
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Level 1: Verification of Benefits
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Level 2: Assistance in Preauthorizations, Co-pay Exceptions, Formulary Exceptions, referred to Aid Foundations
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Level 3: Appeals
CARE COORDINATION
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Orientation, education, and support
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Nursing services coordination
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Coordination and shipments of replacement products and emergency supplies
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Follow-up before and after the infusion
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Patient Satisfaction Surveys
ADHERENCE
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Proactive monitoring (eg number of repetitions)
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Repetition reminder
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Continuity warranty in access to products
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Education
WHAT WE OFFER
Alivia Hub is the ideal partner for manufacturers because we ensure that their products reach the patient as intended. We focus on delivering an optimal patient and provider experience to achieve the best outcome. Alivia Hub goes the extra mile to ensure patient and provider satisfaction, no matter what medical condition we are treating or where care is delivered.
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With our adaptable support services, manufacturers can be more successful by reducing the time it takes patients to access their treatments, empowering patients through patient education, building support networks, and reducing patient attrition, while maximizing ongoing care. Alivia Hub is the only provider of individualized patient support services in Puerto Rico that not only has a good understanding of the local healthcare payer landscape, but the technological capabilities to obtain the best possible outcomes and understand the importance of patient counseling to ensure patient adherence and positive outcomes.
